After you verbally agree to your contract with cyberMIND,
your account team will enter your order into cyberMIND’s internal
order processing system, and your site(s) will be scheduled
for installation of the necessary equipment.
Generally 30-45 days are required to “turn up” service. During
this time, cyberMIND will:
- Request a circuit to be provisioned for your DSL line
with your local ILEC.
- Receive a Firm Order Commitment (F.O.C.) Date from the
ILEC and communicate that date to you. A FOC date is the
date that your ILEC will install the circuit to your premise
and terminate at your Point of Demarcation.
If your telephone lines terminate inside your facility,
it is required that you be present for the ILEC to gain
access.
If your telephone lines terminate outside your facility,
it is not necessary for you to be present.
- Load test the line to ensure that the circuit is operational
and can carry the speed load you have requested.
- Configure your path into the DSLAM and routers that you
will be connected to..
- Contact you to schedule a date and time to complete the
inside wiring. At the time that the inside wiring occurs,
a technician will run a line from the point of demarcation
to the desired point of termination in your facility. The
installation technician will also provide you with your
router or bridge.*
* Standard installation is up to and including 50 feet of
cable from the point of demarcation to the point of installation.
Additional distance beyond 50 feet will incur additional
installation costs.
At the time of installation, the installation technician
will run a line from the point of demarcation to the area
that you designate for installation of the jack. The technician
will connect the line to a dedicated jack and connected your
Customer Premise Equipment (router or bridge). Once configured
by the technician, they will test the equipment for successful
connectivity to the Internet. Upon successful testing of your
equipment, your service will be turned up and sent to billing.
Configuration of equipment beyond the router is beyond the
scope of the initial installation. If additional network configuration
is required, a network technician may be dispatched to your
facility for an additional network installation fee.
To contact the cyberMIND Network Team, click
here.
The cyberMIND Technical Assistance Center is available to
assist your on-site staff with configuring your network to
use your dedicated circuit.
To contact the cyberMIND Technical Assistance Center, click
here.
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